Privacy Policy

1. Introduction

This Privacy Policy explains how Novaire Systems ("Novaire Systems," "we," "us," or "our") collects, uses, stores, and protects information when you use LogiPulse.

LogiPulse is a cloud-based SaaS platform designed for logistics and transportation businesses.

2. Who We Are

LogiPulse is operated by Novaire Systems, based in Kyiv, Ukraine.

Website: www.logipulse.app

Privacy and support contact: support@logipulse.app

3. Information We Collect

Account Information

This may include:

• Name
• Email address
• Authentication information
• Organization or company name
• Account preferences
• Information necessary to administer your account

Business Information

Users may enter business information into LogiPulse, including information relating to customers, vehicles, shipments, orders, drivers, operational activities, scheduling, workflows, and other information necessary to use the platform.

Payment and Subscription Information

Payments for LogiPulse subscriptions are processed through WayForPay. Novaire Systems does not need to receive or store your complete payment card number.

WayForPay may process payment information, billing information, transaction information, and subscription information in accordance with its own privacy policies and terms.

Technical Information

We may automatically receive information such as:

• IP address
• Browser type
• Device information
• Operating system
• Log information
• Approximate location derived from technical information
• Pages or features accessed
• Information about interactions with the service

4. How We Use Information

We may use information to:

• Create and manage accounts.
• Provide LogiPulse functionality.
• Process subscriptions and payments.
• Provide customer support.
• Communicate with customers.
• Maintain and improve the service.
• Monitor security and prevent abuse.
• Detect fraudulent or unauthorized activity.
• Troubleshoot technical problems.
• Maintain system reliability.
• Comply with legal obligations.
• Protect our rights and the rights of users.

5. Customer Business Data

If you use LogiPulse on behalf of a business or organization, information entered into the platform may belong to or be controlled by that organization.

In those circumstances, Novaire Systems generally processes such information to provide the LogiPulse service according to the customer's instructions and applicable agreements.

Organizations using LogiPulse are responsible for ensuring that their use of the platform complies with applicable privacy and data-protection laws.

6. Service Providers

We may use third-party providers to operate and support LogiPulse.

These providers may include services for:

• Cloud hosting
• Database infrastructure
• Authentication
• Payment processing
• Email communications
• Analytics
• Security
• Monitoring
• Other infrastructure required to provide the service

Third-party providers may process information on our behalf and are expected to maintain appropriate safeguards.

7. WayForPay

LogiPulse uses WayForPay as its payment provider for subscription transactions.

WayForPay may process payment, billing, subscription, tax, fraud-prevention, and transaction information.

WayForPay's own terms and privacy policies apply to information processed directly by WayForPay.

8. Cookies and Similar Technologies

LogiPulse may use cookies and similar technologies that are necessary to authenticate users, maintain sessions, remember preferences, provide security, and understand how the service is used.

Where required by applicable law, we will provide appropriate choices or notices regarding non-essential cookies and similar technologies.

9. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service can guarantee absolute security.

You are also responsible for maintaining the security of your account credentials and devices.

10. Data Retention

We retain information for as long as reasonably necessary to:

• Provide LogiPulse.
• Maintain customer accounts.
• Fulfill contractual obligations.
• Resolve disputes.
• Maintain business and financial records.
• Prevent fraud and abuse.
• Comply with legal obligations.
• Protect our legitimate business interests.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

11. International Processing

Because LogiPulse uses cloud infrastructure and third-party service providers, information may be processed in countries other than the country in which you reside.

Where required, we take appropriate measures for international transfers of personal information.

12. Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion.
• Restrict certain processing.
• Object to certain processing.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.

Some rights are subject to legal limitations.

To exercise applicable rights, contact support@logipulse.app.

13. Children's Privacy

LogiPulse is intended for business and professional use and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

14. Security Incidents

If we become aware of a security incident affecting personal information, we will take reasonable steps to investigate, contain, and remediate the incident and provide notifications where required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may provide notice through the service, by email, or by updating the date shown at the top of this policy.

16. Contact Us

Novaire Systems
Kyiv, Ukraine
Website: www.logipulse.app
Email: support@logipulse.app