Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how cancellations and refunds work for LogiPulse subscriptions operated by Novaire Systems.

LogiPulse is a subscription-based software platform for logistics and transportation businesses.

2. Subscription Cancellation

You may cancel your LogiPulse subscription using the subscription management tools provided by WayForPay or by contacting LogiPulse support.

Unless otherwise required by applicable law, cancellation normally prevents future renewal and takes effect at the end of the current billing period.

After cancellation takes effect, no further recurring subscription charges should be made for that subscription.

3. Free Trials

Eligible LogiPulse paid plans currently include a 14-day free trial.

During the trial period, customers may use the applicable LogiPulse plan according to the terms presented during checkout.

If a customer does not wish to continue with a paid subscription, the subscription should be cancelled before the trial period ends.

The specific trial terms and billing information presented during checkout control if they differ from this general description.

4. Refunds

Subscription payments are generally non-refundable.

Cancelling a subscription does not automatically create a refund for unused time remaining in a billing period.

Refunds may be provided where required by applicable law, under applicable WayForPay policies, because of an incorrect or duplicate charge, or where Novaire Systems determines that a refund is appropriate.

Nothing in this policy removes or limits any non-waivable consumer protection, statutory withdrawal, or refund rights that apply to a customer.

5. Technical Problems

If a customer experiences a significant technical problem that prevents reasonable access to LogiPulse, please contact support so that we can investigate and attempt to resolve the problem.

Where appropriate, Novaire Systems may provide an account adjustment or refund at its discretion.

Nothing in this section limits any refund or remedy required by applicable law.

6. Duplicate or Incorrect Charges

If you believe you were charged incorrectly, please contact us promptly using the email address associated with your LogiPulse account and provide relevant transaction information.

We will investigate the issue and coordinate with WayForPay where necessary.

7. WayForPay Payment Processing

WayForPay is the payment processing provider used for LogiPulse subscription transactions.

WayForPay handles payment processing, transaction processing, recurring subscription billing, and applicable payment-related services.

WayForPay's current terms and applicable policies may apply to transactions processed through WayForPay.

Customers may contact LogiPulse support regarding subscription cancellations, billing questions, duplicate charges, or refund requests. Where appropriate, Novaire Systems may coordinate with WayForPay to resolve payment-related issues.

8. Enterprise Agreements

Customers operating under a separately negotiated enterprise agreement may be subject to the refund, cancellation, and termination terms contained in that agreement.

Where an enterprise agreement conflicts with this general policy, the applicable written enterprise agreement will control.

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

Any updated version will display a revised "Last updated" date.

10. Contact

Novaire Systems
Kyiv, Ukraine
Website: www.logipulse.app
Support: support@logipulse.app